Frequently Asked Question
Select your Design/Colour from the product gallery
Update your car details – Model/Make
Click “Order Now”
Enter your Shipping & Billing details
Pay for your order through our Payment gateway
You have now successfully placed your Order
We custom produce car mats based on the exact requirements/specifications of our customers. This is why our customers love us. However, this also implies that we do not hold any ready inventory. We can therefore accept cancellations only on “Orders which are not yet in Production”.
Please check the status of your order by writing to us at ………….., and if it is not yet into production, we will accommodate your request for any modification or cancellation.
All our products can be easily self-installed, there are no tools required. Follow installation guide on our website.
We ship to USA, Canada, UK & Europe
All our products are applicable for a 30days replacement policy. Please feel free to connect with us a …………….. to share any concerns regarding your purchase.
***** who bears courier charges in case of replacement, do we need to write something about that?
Also do we mention any specific condition under which replacement is possible?
Shd we even talk about replacement. We are already talking about exchange Pt 16?
We have a simple and easy to use Paymet Gateway for processing payments on our website. Our website is SSL secured, and is verified by all leading credit card companies.
Please be assured that payments done at our website are encrypted to protect your card details.
There is a lot of R&D done at our end to offer products which are great quality and latest in trend. We strive to make sure we have all colours and designs listed in our product gallery. However, if you still need modification, drop us an email at ……….. , and we will let you know if the same is possible.
All our mats are made with special 3D computerized measurements. If you cannot see your car listed in our product list, please drop us an email at …….., we will let you know if we can service your order.
All our mats are made with special 3D computerized measurements to ensure they are a perfect fit to your car.
Please be assured we will share timely update of your order to the email id provided y you while placing the order. Alternatively, you can drop an email to us at ………., we will get back to you with your shipment status.
Not sure of the perfect match for your car? Reach out to us at ………., and our team of car experts will help suggest/guide you to select the right match for your car.
We use third party services to ship our orders and hence cannot guarantee shipping timelines. We however do provide estimate timeline to all our customers once we have shipped their order.
You can reach out to us by writing at ………………… or call us at ……………………
You can call our Customer service representatives at ……… We are available from Monday to Saturday between 10:00am – 6:00pm.
Alternatively, you can drop us an email at ……………..
You can claim warranty on your purchase only if you have received a damaged product or your purchase if lost in transit.
Send us an email at …………………… along with photographs of the damage in case of a defective product. Our quality team will asses your email and accordingly guide you on how to claim the warranty if applicable.
You can exchange your mats, only if your order has been damaged in transit or it is a defective product.
Please make a note that due to computer settings, the actual product colours may vary slightly from the image shown in your screen.
At custommymats, we truly believe in 100% customer satisfaction. It is therefore our endeavour to make sure you are fully satisfied with our product and do not need a refund.
While we take utmost care at our end to make and deliver the mats as per your specifications, we also request our customers to be sure of the colour and design while ordering so that there is no reason for a return or refund.
We are sorry for any rare orders that are received as damaged or defective. Send us an email at …………………… with images of the defect. Our quality team will assess the same and revert to you.
All our mats are made with special 3D computerized measurements to ensure they are a perfect fit to your car. However, in rare case where your mats do not fit, pls send us an email at …………………… with images of the mats not fitting the car. Our quality team will assess the same and revert to you, post which you can apply for an exchange or replacement.
Please be assured that we use secure payment gateway to avoid any payment issues. However, in case you do face any issue, please send us an email at ……………………, our accounts team will help you with the transaction.